Privacy Policy

Last Updated: December 4, 2025

Welcome to The Net Seafood. We are committed to protecting and respecting your privacy while you enjoy our Mediterranean cuisine.

This policy explains how we collect, use, and protect the personal data you provide to us when you visit our website thenetseafood.com, create an account, make a table reservation, or place an order.

For the purpose of the UK General Data Protection Regulation (UK GDPR), the Data Controller is The Net Seafood Ltd, trading as The Net Seafood, located at  7 Marlborough Crescent, Newcastle upon Tyne, NE1 4EE, UK.

1. Information We Collect From You

We may collect and process the following data:

• Identity Data: Your first name and last name.
• Contact Data: Your email address, telephone number, and billing/delivery address.
• Account Data: Your username, password (encrypted), and account preferences.
• Transaction & History Data: Records of your past online orders and table bookings (viewable in your user dashboard).
• Booking Data: Dates, times, party size, and special requests for your table reservations.
• Financial Data: Payment card details (processed securely by our third-party payment providers; we do not store your full card details).
• Profile Data: Your dietary requirements, allergies, and feedback.
• Technical Data: Internet Protocol (IP) address, browser type, and operating system.

2. How We Collect Your Data & Legal Basis

We collect data primarily through direct interactions, where you provide it to us, and via automated technologies (cookies). We will only use your personal data when the law allows us to, relying on the following legal bases:

Processing Activity Details

Purpose/Activity: To create and manage your user account

• Type of Data: Identity, Contact, Account Data
• Legal Basis for Processing: Performance of a contract with you

Purpose/Activity: To manage your table reservation and provide access to booking history

• Type of Data: Identity, Contact, Booking, Account Data
• Legal Basis for Processing: Performance of a contract with you

Purpose/Activity: To process and deliver your order (including payment and access to order history)

• Type of Data: Identity, Contact, Financial, Transaction
• Legal Basis for Processing: Performance of a contract with you

Purpose/Activity: To manage dietary requirements/allergies

• Type of Data: Identity, Profile (Health Data)
• Legal Basis for Processing: Explicit Consent / Vital Interests (ensuring your safety)

Purpose/Activity: To comply with legal obligations (e.g., tax records)

• Type of Data: Identity, Transaction
• Legal Basis for Processing: Compliance with a legal obligation

3. Data Sharing

We may share your data with third parties to operate our services, including:

• Booking System Providers: The software used to manage your online table reservations.
• Delivery Partners: Third-party services used for food delivery (if applicable).
• Payment Processors: Secure gateways (e.g., Stripe) to handle transaction processing.
• Professional Advisers: Accountants and lawyers.

4. Data Retention and Account Management

We retain your Account Data (order and booking history) for as long as your account remains active. If you request account closure, we will delete your history, subject to our legal obligation to keep financial transaction records for six years for tax purposes as required by UK law.

5. Your Legal Rights

Under the UK GDPR, you have the right to access, correct, erase, restrict, and object to the processing of your personal data. You may also withdraw consent for marketing communications at any time.

6. Contact Details

If you have any questions about this policy, please contact us:

• Email Address: thenetseafood@gmail.com 
• Phone Number:  0191 816 1141 

* You have the right to make a complaint at any time to the Information Commissioner's Office (ICO) (www.ico.org.uk).

Last Updated: December 4, 2025

These Terms and Conditions govern the use of thenetseafood.com, account registration, table reservations, and online ordering. By using this website, you agree to these terms.

1. General Information

• Legal Entity: The Net Seafood Ltd
• Trading Name: The Net Seafood / The Net Seafood Restaurant.
• Services: Mediterranean dining sit in restaurant, online table reservations, online food ordering, etc...

2. User Accounts

• Account Creation: An account may be automatically created for you upon your first booking or order, allowing you to view your transaction and booking history.
• Password Security: You are responsible for maintaining the confidentiality of your login details. You accept full responsibility for all activities conducted under your account.
• Data Accuracy: You warrant that all information you provide for your account, bookings, and orders is current and accurate.
• Account Termination: We reserve the right to suspend or terminate accounts that violate these terms or provide fraudulent information.

3. Table Reservations

• Confirmation: Your reservation is only guaranteed upon receipt of a confirmed email notification.
• Arrival Policy: Please aim to arrive punctually. We can only hold reserved tables for [Insert Timeframe, e.g., 15 minutes] past the booking time. After this period, the table may be released.
• Cancellations and Amendments: If you need to cancel or modify your booking, you must give us at least [Insert Cancellation Notice Time, e.g., 24 hours] notice.
• Right of Admission: We reserve the right to refuse service to any guest who is abusive to staff or under the influence of excessive alcohol.

4. Online Ordering (Collection & Delivery)

• Contract: When you place an online order, you are making an offer to purchase food and/or beverages. We reserve the right to accept or reject any order.
• Prices & Payment: All prices are inclusive of VAT at the current UK rate. Payment must be made in full at the time of placing the order.
• Refunds: Due to the perishable nature of food, we do not accept returns. If there is an error with your order or the food quality is unsatisfactory, you must contact us immediately upon receipt so we can arrange an appropriate resolution (e.g., replacement or refund).

5. Alcohol Sales

By ordering any product containing alcohol, you confirm that you are 18 years of age or older. We operate a Challenge 25 policy and reserve the right to refuse the sale or delivery of alcohol if suitable identification cannot be provided.

6. Allergies and Dietary Requirements

• Customer Responsibility: It is your responsibility to inform us of any allergies or dietary requirements before placing an order or dining.
• Disclaimer: While we take all reasonable precautions to prevent cross-contamination, our kitchen handles numerous allergens (including gluten, nuts, dairy, and seafood). We cannot guarantee any dish is 100% free of trace allergens. By ordering or dining with us, you accept this risk.

7. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.